To protect consumer rights and allow you to shop Paaak products with peace of mind, for orders placed within Taiwan, we offer a 14-day appreciation period from the day after receipt of the goods. The following are explanations regarding returns, exchanges, cashback adjustments, and membership benefits:
Orders shipped from Taiwan and international orders are subject to different return and exchange procedures and shipping fee rules. Completing your order indicates that you have read and agreed to the contents of this page; however, this policy does not restrict any consumer rights granted by applicable law that cannot be excluded in advance.
I. Orders Placed Within Taiwan
14-Day Return and Exchange Application Period
Paaak offers a 14-day return and exchange application period for orders shipped to Taiwan, starting from the day after receipt of the goods.
- Within 7 days of receiving the goods, returns will be processed according to Taiwan's telecommunications transaction regulations.
- The 8th to 14th days are additional after-sales services provided by Paaak.
- Each order offers one free return or exchange service.
- If multiple items in the same order require a return, please submit the complete application in one request.
Taiwan Order Defective Returns
Orders deemed defective will be processed based on existing inventory. We cannot guarantee the original item or other sizes will still be in stock. If the requested item is out of stock, a return and refund will be processed instead. Each order only offers one free exchange shipment. For subsequent exchanges due to size, color, or personal factors, the orderer must bear the costs.
II. International Shipping Orders
International orders are not subject to the above "14-day and one-time free return/exchange service for Taiwan shipping orders" and will be processed according to the provisions of this section.
International Order Return Period
For non-defective items, please contact Paaak via email within 14 days of receiving the goods to submit an application.
After customer service confirms your return request, please return the item to the designated address within 14 days using a trackable international shipping method. Items returned without customer service confirmation may not be identifiable or eligible for a refund.
International orders are not eligible for direct exchanges
Due to cross-border shipping costs, customs clearance, and inventory management limitations, direct exchanges are generally not available for international orders.
If the size or color is incorrect, please follow the international return process to return the original item and create a new order. The price, stock, and international shipping costs of the new order will be as displayed on the website at the time of reordering.
International Return Fees
For returns due to size incompatibility, color selection, change of preference, or other reasons not related to product defects:
- International return shipping costs are borne by the orderer.
- Paaak does not provide overseas door-to-door pickup or free return labels.
- We recommend using trackable and appropriately insured shipping services.
- If the item is lost or damaged during return shipping, the sender must handle the matter with the shipping provider.
- International shipping fees for the original order are generally non-refundable, except as otherwise mandated by applicable law.
- Courier fees, insurance fees, remote area surcharges, and other optional shipping service fees are non-refundable.
Customs and Local Charges
Import duties, VAT, sales tax, excise tax, clearance fees, and prepaid service fees already paid by the recipient to the destination customs, logistics providers, or other agencies are not collected by Paaak; therefore, Paaak cannot directly process refunds for these fees.
If local regulations allow for the refund of relevant taxes and fees, the recipient must apply to the local customs or competent authority themselves.
When returning goods, please declare them as returned goods and accurately fill in the name, quantity, and value of the items. If Paaak incurs customs duties, storage fees, clearance fees, or other processing fees due to incorrect, incomplete, or false declarations in the return information, the relevant amounts may be deducted from the refund within the legally permissible range.
III. Condition of Returned Goods
Regardless of whether the order is from Taiwan or international, returned goods should include:
- The product itself
- Original hangtags
- Product packaging
- Accessories and attachments
- Gifts included with the product
- Other items included in the original order
Goods may only be inspected or tried on to the extent reasonably necessary to confirm size, appearance, and condition, and must not have the following conditions:
- Actually worn outdoors or for extended periods
- Having been washed, altered, dyed, or processed
- Hangtags removed or lost
- Stained with cosmetics, sweat, dirt, hair, or other traces
- Having perfume, smoke, body odor, detergent, or other odors
- Shoe soles showing signs of outdoor wear
- Missing product or accessories
- Damage caused by improper storage or packaging
If the value of the goods is reduced due to exceeding the scope of reasonable inspection, Paaak may, to the extent permitted by applicable law, deduct a reasonable amount of the value reduction based on the actual condition of the goods.
IV. Product Defects or Shipping Errors
If you receive goods with obvious defects, shipping damage, incorrect items, or quantity shortages, please contact customer service within 7 days of receipt to expedite the process. Please provide:
- Order Number
- Recipient's Name
- Description of the Problem
- Complete Photo of the Product
- Photo of the Defective or Incorrect Part
- Photos of the Outer Packaging and Shipping Labels
- Unboxing Video (if necessary)
If confirmed as a product defect, shipping damage, or Paaak shipping error, Paaak will assist with refunds, exchanges, reshipments, or other reasonable solutions based on the actual situation, and will bear the reasonable shipping costs confirmed in advance.
The above 7-day notification period is a suggestion for expedited after-sales processing and does not affect the product defect rights protected by applicable law and cannot be restricted.
V. Non-Product Defect Judgment
The following situations are generally not considered product defects:
- Reasonable color differences caused by different devices or screen displays.
- Reasonable dimensional errors caused by manual measurement when the product is laid flat.
- Minor loose threads that do not affect use or can be trimmed by the user.
- Wrinkles caused by packaging or shipping that can be restored.
- Individual differences resulting from stone washing, water washing, dyeing, brushing, or other processing.
- Reasonable differences in texture of natural leather, natural fibers, or handmade products.
- Improper fit due to individual body shape, wearing preferences, or size selection.
If the actual situation clearly exceeds reasonable limits, photos can still be provided for individual confirmation by customer service.
VI. Circumstances Where Returns and Exchanges Cannot Be Accepted
To the extent permitted by applicable law, the following situations will not be accepted:
- Exceeding the applicable return application period
- Returning the item without customer confirmation
- Item damaged due to use, washing, alteration, or human factors
- Item missing tags, accessories, gifts, or important packaging contents
- Personal hygiene products that have been opened and are legally ineligible for return due to hygiene reasons
- Customized or personalized items made at the customer's request
- Special items that are clearly stated on the product page before purchase and for which the right of rescission is legally excluded
- Returning gifts, promotional gifts, or non-sold-out items separately
Items purchased at a special price, discount, or using a coupon code will not automatically forfeit their legally entitled return rights solely due to price discounts.
If there are other legally valid special return and exchange conditions on the product page, they will be clearly indicated before purchase.
VII. Refusal to Accept, Unclaimed, or Failed Customs Clearance
Refusal to accept, unclaimed, or failure to complete delivery due to the recipient's reasons does not constitute a return application submitted through normal procedures.
Packages may be detained, returned, or destroyed for the following reasons:
- Incorrect or incomplete recipient information
- Recipient cannot be contacted
- Multiple unsuccessful delivery attempts
- Failure to collect from convenience store within the stipulated time
- Failure to provide customs clearance documents within the stipulated time
- Refusal to pay customs duties or local fees
- Recipient refuses to accept the package
- Goods cannot be imported due to destination restrictions
The original shipping cost, return shipping cost, customs duties, storage fees, destruction fees, and other related costs will be borne by the orderer.
After the package is returned to Paaak and inspected, if the goods still meet the return conditions, the remaining payment will be refunded after deducting the actual deductible fees.
VIII. Refund Method
Refunds will generally be processed according to the original payment method.
After receiving and inspecting the returned goods, Paaak will generally complete the refund process within 7–14 business days; the actual processing time depends on the processing time of the credit card company, issuing bank, third-party payment provider, or other payment institution.
International orders may result in a difference between the refund amount and the original payment amount in local currency due to exchange rate fluctuations, overseas credit card fees, or different bank currency exchange methods. These exchange rate differences and bank fees are not collected by Paaak and cannot be compensated separately.
If applicable laws stipulate a shorter refund period or other refund methods, the non-exclusionary provisions will apply.
IX. Adjustments to Offers, Gifts, and Membership Benefits
If the valid order amount after a return no longer meets the original offer, discount, or gift threshold:
- The system will recalculate the applicable offers for the order.
- Gifts that do not meet the threshold must be returned.
- If gifts are not returned or show signs of use, the corresponding amount may be deducted within the legally permissible range.
- Member rewards or shopping credits issued on the original order may be cancelled or recalculated.
- Orders using rewards will be refunded or adjusted according to system rules.
- If a return results in a decrease in accumulated spending, the membership level may be readjusted in the next calculation cycle.
X. Return/Exchange Application Method
Please send an email to:
hello@paaakworld.com
Please include the following in your email:
- Order Number
- Person's Name
- Recipient Country or Region
- Item to be Returned/Exchanged
- Reason for Return/Exchange
- Photos of the current condition of the item
- Photos of any defects, errors, or shipping damage
After confirming your application, customer service will provide further processing information and a return address. Paaak's registered company address may not be the same as the return address; please do not send the return address before receiving confirmation.
XI. Applicable Laws and Policy Updates
This policy does not exclude or limit any consumer rights protected by applicable law that cannot be pre-excluded by contract.
If mandatory consumer protection regulations in the recipient country or region provide higher or different protections than this policy, those regulations that cannot be excluded by law shall prevail.
Paaak may adjust this policy due to logistical, financial, operational, or legal requirements. Generally, the version published on the website at the time the order is placed will be used as the basis for processing; if otherwise stipulated by law, those regulations will apply.
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