To protect your shopping rights, please carefully read the following inventory, shipping, and delivery policies before placing your order. Completing your order indicates that you have read and agreed to the contents of this page.
I. Inventory and Order Confirmation
- Real-time Inventory: Website product inventory will be updated in real time based on system data. Adding an item to your cart does not guarantee that it has been reserved; the order is only officially confirmed after checkout and payment are completed.
- Inventory Issues: If, due to system synchronization, inventory checks, or other unforeseen factors, the item is unavailable after the order is placed, Paaak will proactively contact the orderer to assist with replacing the item, canceling out-of-stock items, or issuing a refund.
- Multiple Orders: Different orders will be processed separately according to their respective order numbers. We cannot guarantee that orders can be combined for shipment or that duplicate shipping fees can be refunded. If you require combining orders, please contact customer service for confirmation before the order enters the shipping process.
II. Order Processing and Shipping
- General Shipping Time: After payment is completed, orders are generally packaged and shipped within 1–3 business days.
- Business Day Definition: Business days do not include Saturdays, Sundays, public holidays, logistics holidays, and other periods of suspension of shipping as announced separately.
- Special Periods: During new product launches, promotional activities, festivals, consecutive holidays, or periods of high order volume, processing time may be extended. Actual progress will be arranged according to order sequence.
- Shipping Notification: After the package is shipped, the system will send a shipping notification and provide logistics tracking information. Members can also log in to their accounts to check order status.
- Specified Delivery Date: Delivery time is affected by logistics scheduling, region, weather, and other factors; therefore, delivery on a specified date or time cannot be guaranteed.
III. Taiwan Delivery
Currently available delivery methods in Taiwan include:
- 7-ELEVEN Store Pickup
- FamilyMart Store Pickup
- 順豐速運 SF Express Delivery
Estimated Delivery Time:
- 7-ELEVEN Store Pickup: Approximately 2-5 business days after dispatch
- 順豐速運 SF Express Delivery: Approximately 1-3 business days after dispatch
Convenience Store Pickup Notes:
- For cash-on-delivery pickup, please fill in the recipient's name and correct mobile phone number as shown on your valid ID.
- After the package arrives at the designated store, please pick it up within the time limit notified by the logistics company.
- If the package is returned due to overdue pickup, incorrect information, or other reasons attributable to the recipient, reshipping will incur additional shipping fees.
- Paaak reserves the right to restrict future use of the convenience store pickup service for repeat customers.
IV. International Delivery
Currently, delivery services to some overseas countries and regions are provided through SF Express. Packages will be delivered to the address provided by the recipient.
Asia
- Hong Kong - Approx. 2–5 business days
- Macau - Approx. 2–5 business days
- Japan - Approx. 4–8 business days
- South Korea - Approx. 4–8 business days
- Singapore - Approx. 4–8 business days
- Malaysia - Approx. 5–10 business days
North America
- United States - Approx. 5–12 business days
- Canada - Approx. 5–12 business days
Europe
- United Kingdom - Approx. 5–12 business days
- France - Approx. 5–12 business days
- Germany - Approx. 5–12 business days
- Italy - Approx. 5–12 business days
- Netherlands - Approx. 5–12 business days
- Spain - Approx. 5–12 business days
- Belgium - Approx. 5–12 business days
- Luxembourg - Approx. 5–12 business days
International shipping costs are calculated based on the recipient's country/region and the total weight of the order. The system will automatically display the applicable delivery method and shipping cost at checkout. The weight of the goods includes the weight of the goods themselves and the basic packaging required for logistics pricing. Footwear, hats, bags, heavy clothing, lucky bags, or large orders may incur higher costs due to volumetric or actual packaging conditions. If the shipping cost needs to be adjusted due to special volumetric factors, remote areas, or logistics restrictions, Paaak will contact the orderer for confirmation before shipment.
The above are general delivery time estimates and do not include the time required for customs inspection, tax confirmation, supplementary information, and other customs clearance procedures. Actual progress is subject to the tracking information from SF Express and local partner logistics providers.
V. International Order Recipient Information
For overseas orders, please fill in the following information completely in English：
- Recipient's Name
- Street and House Address
- City
- State, County, or Province
- Zipping Code
- Country
- Email Address
- Local Mobile Number (Can be contacted)
Some countries may require the recipient to provide identification information, tax number, personal customs clearance code, or other import documents. Please pay attention to phone calls, text messages, and emails from SF Express, local customs, or partner logistics providers, and complete the supplementary information within the specified period.
If the receiving information is incomplete or cannot be verified through the logistics system, Paaak will contact the orderer to make corrections, and the shipping time may be delayed.
VI. International Order Receiving Information
- All overseas orders will be declared accurately based on the actual contents, quantity, and transaction amount.
- Unless otherwise clearly indicated on the page, the product price and international shipping costs paid at checkout do not include import duties, VAT, sales tax, consumption tax, customs clearance fees, prepaid service fees, or other local charges that may arise at the destination.
- Any of the above charges incurred shall be borne by the recipient.
- Tax systems, tax exemption thresholds, and customs determinations in various countries may be adjusted at any time. Paaak cannot guarantee the actual taxable amount or promise tax exemption before shipment.
- Recipients may not request underreporting of product value, change product names, label as gifts, or declare in any other false manner.
VII. Delivery Issues, Refusal, and Returns
Incorrect Recipient Information
The orderer should confirm that their name, phone number, address, postal code, and country are correct before completing the order. Once the package is shipped, the address may not be able to be changed, and re-delivery fees may apply.
Delivery Failure or Return
Delivery failure, delay, destruction, or return may occur due to the following reasons：
- Incorrect or incomplete recipient information
- Recipient cannot be contacted
- Multiple unsuccessful delivery attempts
- Failure to collect at convenience store within the specified timeframe
- Failure to clear customs within the deadline
- Refusal to pay customs duties or related fees
- Recipient refuses to accept the package
- Goods cannot be imported due to destination regulations
The original shipping cost, return shipping cost, customs duties, storage fees, destruction fees, and other related costs will be borne by the orderer.
If the returned package is still in resalable condition, Paaak will assist in processing a refund after deducting the above-mentioned fees, depending on the actual situation. The original shipping fee is non-refundable.
Package Damage or Content Abnormalities
If you find obvious damage to the outer box or packaging upon receiving your package, please retain：
- Outer packaging
- Logistics label
- Product packaging
- Product itself
- Photos or videos before and after opening
and contact customer service immediately. Failure to retain complete packaging and image data may affect subsequent inquiries or applications to the logistics provider.
VIII. Shipping Costs and Free Shipping Promotions
- Applicable shipping costs for your order will be displayed on the checkout page.
- Free shipping offers are only applicable to the countries, regions, shipping methods, and order conditions specified in the promotion.
- Free shipping within Taiwan does not necessarily apply to international orders.
- If your order qualifies for free shipping during the current period, the system will automatically apply it at checkout.
- Shipping costs may be adjusted due to logistics rates, fuel surcharges, delivery areas, or the promotion period.
IX. Delivery Inquiries and Customer Service
If you have any questions about delivery or arrival time, or if you find any delivery problems after receiving the goods (such as damaged packaging, incorrect delivery information, etc.), please contact customer service immediately. We will contact you as soon as possible and assist you in resolving the issue.
Contact email: hello@paaakworld.com
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